Shipping & Handling

At Dew's Pet Boutique, we want your pet's goodies to arrive safely and conveniently. We offer FREE SHIPPING on all orders.

Free Shipping

Enjoy free standard shipping on every order, with no minimum purchase required.

📦 Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Processing includes order verification, preparation, packaging, and dispatch to the shipping carrier.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

🌍 Shipping & Delivery

After your order has been processed and shipped, standard delivery typically takes approximately 7–20 business days, depending on your destination, shipping carrier, customs clearance, and other factors.

Your total delivery time consists of both processing time and shipping/transit time.

While we work with our fulfillment partners to get your order moving as quickly as possible, delivery times are estimates and are not guaranteed. Occasionally, shipments may take longer due to circumstances outside our control, including carrier delays, customs processing, weather, holidays, or other transportation disruptions.

🔎 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to follow your package's progress throughout its journey.

Please allow a few days after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If your tracking information has not updated for several days, please don't worry. International shipments can sometimes go through periods where tracking updates are limited while the package is moving between facilities or undergoing customs processing.

📍 Multiple Items & Separate Shipments

If you purchase multiple products, your items may occasionally be shipped separately depending on product availability and fulfillment locations.

If this happens, you may receive separate tracking numbers and your items may arrive at different times.

🌐 International Orders

For international orders, delivery times may vary by destination. Customers are responsible for complying with any applicable customs requirements and, where applicable, paying import duties, taxes, or other charges imposed by their country's authorities.

⚠️ Delays & Unexpected Circumstances

Although we do our best to ensure timely delivery, Dew's Pet Boutique cannot control delays caused by shipping carriers, customs authorities, weather conditions, holidays, incorrect delivery information, or other circumstances beyond our control.

If your order appears significantly delayed or you believe it may be lost, please contact us so we can assist you.

💌 Questions About Your Order?

We're happy to help. If you have questions about your order or tracking information, please contact our customer support team and include your order number so we can assist you as quickly as possible.

Thank you for choosing Dew's Pet Boutique! 🐾